May 20, 2020

9:00 AM – 3:00 PM Central

Mark your calendars now

Join the Journey to 2020

Exclusive Avaya Sessions

Join us for IAUG's first ever online virtual event: IAUG Wired. We will deliver highly interactive, 3D virtual environments, breakout sessions, and interactive partner exhibits within the show floor. The best part about this event is that it is completely virtual, you can experience it all from anywhere!

We are securing a lineup of experts in the Avaya ecosystem who will be prepared to share their knowledge and expertise, so keep an eye on our website as more of the agenda and activities are revealed.

Why Should You Attend IAUG Wired?

  • Hear the latest Avaya news and updates during breakout sessions and live Q&As
  • Connect with your community through online chats with Avaya experts and IAUG leaders
  • Meet our partners and discover new solutions by visiting exhibitors' virtual booths
  • Take away educational materials and downloadable resources
  • Win fantastic prizes and much more!


May 20, 2020

9:00 AM CT


9:15-10:00 AM CT

Keynote: Steve Forcum

Jim Chirico | Steve Forcum, Avaya

10:00 - 10:05 AM CT


10:05 AM CT

Exhibit Hall Opens

10:05-10:50 AM CT

Training Session - How to Handle Call Volumes

The Multiexperience Economy

1. Mary Ponto, Teletraining Services Inc.

2. Natalie Keightley, Avaya

10:50 - 10:55 AM CT


10:55 - 11:40 AM CT

Avaya SpacesTM – Powering Your Digital Workplace

Agents and Knowledge Workers Moving to Avaya Cloud Platforms? Why Intelligent Audio Solutions Matter

1. Roger Wallman | Alex Misevski, Avaya

2. Stephan Keim, Jabra

11:00 - 11:30 AM CT

Meet the Experts: Devices

Ronnie LaNasa | Vandana Brar | Guy Gadnir, Avaya Product Experts

11:00 - 11:30 AM CT

Chapter Chat

IAUG Chapter Leaders | Sara Ennis | Mackenzie Crabtree

11:40 - 11:45 AM CT


11:45 - 12:30 AM CT

What’s been happening with Avaya Cloud Office: The Journey to GA and Beyond

How Avaya is Helping Our Customers during Covid 19 and Next Steps

1. Mike Kuch, Avaya

2. Paul Lang | Bob Camel, Avaya

12:00 - 12:30 AM CT

Meet the Experts: Avaya Cloud Office & Avaya Spaces

Steve Forcum, Avaya Product Expert

12:00 - 12:30 AM CT

Open Council Chat

IAUG Council Chairs | Paige Romanello

12:30 -12:35 PM CT


12:35 - 1:20 PM CT

Avaya CCaaS – Hassle Free, Always On

Delivering Exceptional Customer Experiences In Today’s (And Tomorrow’s) Contact Center

1. Paul Lang, Avaya

2. Mary LaFosse, Calabrio

1:00 - 1:30 PM CT

Meet the Experts: CCaaS & ReadyNow

Mike Butts | Monica Rice, Avaya Product Experts

1:20 - 1:25 PM CT


1:25 - 2:10 PM CT

Enabling Remote Agents in a Pinch

Driving Digital Disruption: Avaya Onecloud CPaaS

1. Lori Wodrich, Amerisure Insurance

2. Oliver Bengsston | Davide Petramala, Avaya

2:00 - 2:30 PM CT

Conoce a la Comunidad: Discusión general de IAUG

Meet the Community: IAUG General Discussion

Oscar Moncada, IAUG Board President


2:10 - 2:15 PM CT


2:15 - 3:00 PM CT

Prepare for New Realities with Avaya IX™ Subscription

Working With Data in System Manager

1. Steve Brock, Avaya

2. Nick Kwiatkowski, Michigan State University

3:00 PM CT

Exhibit Hall Closes

3:00 PM CT


On-Demand Sessions (AVAILABLE ALL DAY)

911 Solutions from the Perspective of a Transportation and Public Safety Agency

Thomas Dietrich, Washington State Dept. of Transportation|Kevin Kito, 911 Secure

Advanced Analysis of Voice-Video Issues Using Wireshark Captures, Network Probes and Various Avaya Tools

Allen Luker, Convergys

Avaya IX Messaging for the 21st Century

Cyril Dowling, Avaya

Best Practices for Avaya Session Border Controller R8 Deployment

Jerome Joanny, Avaya

Converged UC and CC - Extending Customer Service to Your Mobile Workforce

Brad Black, Avaya

How to Create Advanced CM Vectors Using Variables

Larry Bankhead, Providence Health Plans

Orchestrating Your Contact Center Experience Automation

Diego Klajner|Andre Aragao, Avaya

SIP - Don’t be Last to the Party!

Jeff Dhaenens, Volkswagon Group of America






Frequently Asked Questions

All Avaya users are welcome to participate in IAUG Wired, but members will receive extra resources and access. You do not have to have an account, but it is highly recommended to log in with your account if you have one.
Yes, that is the joy of this virtual event!
IAUG Wired is a free event.
Much like you collect brochures and other trinkets in a bag at a live tradeshow, your Swag Bag is your online bag. Use the Resources tab to save brochures, resources, and product info to your bag. You can then email any of the information to yourself or someone on your team that might find it interesting and useful from the Swag Bag tab.
Your login details will be emailed to you ahead of the event. You can use these details to access the online event.
We recommend Chrome and Firefox.
Only your name and Company will be visible to attendees.
Enjoy educational and technical breakouts, and live chats with speakers, peers, and vendors just like you would at Avaya ENGAGE!